Stop telling stories leaders forget. Show the customer’s world—one visual, one quote, one lesson—so urgency becomes real and behavior changes.
Use Customer Stories in Visual and Multimedia Slides to Make Leaders Feel the Customer Read More »
You tell a customer story and the room listens. People nod. Some even smile at the right parts. For a moment, it feels like the message landed. Then you move on. And what you get is appreciation, not practice. Attention,
Use Customer Stories in Interactive Storytelling to Make Leaders Choose Read More »
Some sessions end with good answers. People say the right things. They identify the issues. They even commit to action. And yet, when the same customer situation appears again, the response is familiar—defensive tone, delayed follow-up, unclear ownership, “Let me
Use Customer Stories in Leadership Reflection to Build Leaders Customers Trust Read More »
You’ve probably facilitated a session where everyone contributed, the whiteboard filled up, and the energy felt productive. People shared ideas. People nodded. Someone even said, “Ang dami nating napag-usapan.” Then Monday came. And the same customer pain showed up again.
Use Customer Stories in Problem-Solving Workshops to Turn Ideas Into Action Read More »
Some trainings feel productive in the room, then useless in real life. People understand the lesson. They agree with the values. They even get inspired. But a week later, the same customer issues return—slow replies, messy handoffs, defensive conversations, unclear
Use Customer Stories in Case Study Analysis to Train Better Decisions Read More »
You’ve seen leaders “get it” in the room… then lose it in the hallway. They nod during the session. They agree with the principles. They even share nice reflections. But when a real customer complaint lands, or a teammate panics,
Use Customer Stories in Role-Playing Exercises to Train Leaders Under Pressure Read More »
You walk in prepared. You start on time. You speak clearly. Then you flash the agenda and objectives, and something changes in the room. Faces go blank. People become polite. Attention thins out, not in a rude way, but in
Use Customer Stories in Kickoff to Get Leaders to Lean In Read More »
Read this when your team keeps saying “we need focus,” but everything still feels negotiable by Tuesday. You’ve set a winning aspiration, but you’re still getting pulled by every shiny idea, every loud stakeholder, and every “urgent” request—so you end
Where to Play: Why Focus Is Not a Personality Trait—It’s a Decision Read More »
Use this when your team keeps chasing three dreams at once—be respected, grow fast, and build something that lasts—then wonders why every quarter feels scattered. Pick one lead winning aspiration for the next season: status, growth, or legacy, and let
3 Types of Winning Aspirations: Status, Growth, or Legacy — Pick One to Lead Read More »
Run the Tuesday Test before you approve another “priority list,” especially when you know Tuesday will bring escalations, politics, and shiny requests that melt your plan by lunch. Ask one brutal question—will this still matter on Tuesday?—then use the 3 prompts to name what will steal focus, what you’ll say no to, and what you’ll protect even when it costs you. If your strategy can’t survive Tuesday, it’s not strategy yet—it’s just a mood.
The Tuesday Test: Will Your Strategy Still Matter When Real Work Hits? Read More »
Stop planning theater. Learn how the “Not This” List helps CEOs clarify a winning aspiration, cut priorities fast, and focus strategy with real examples from resorts, colleges, and coffee shops.
The “Not This” List: The Fastest Way to Clarify Your Winning Aspiration Read More »
Sketch this when your strategy meeting ends with a long “fair” list—and you already feel the quiet panic because nothing got removed. If your team can’t describe what winning looks like, you can’t choose—you can only negotiate, and the calendar will hijack everything by Tuesday. Use the Winning Picture Test: describe the win as a clear picture, then ask which initiatives move that picture closer—anything that can’t answer it isn’t a priority.
If You Can’t Say What “Winning” Looks Like, You Can’t Choose Anything Read More »
Run this quick test when your “vision” sounds inspiring… but your planning keeps producing a thick list and a tired team. A vision makes people nod; a winning aspiration forces tradeoffs and creates a real stop list—so your strategy stops
Read this when your strategy meeting ends with a long list—and you already know Tuesday will ignore it. You want your team to play to win, not play to look busy, and that starts with one sharp choice: what does
Try this when your planning meeting keeps ending in a “nice list” that nobody follows by Tuesday. Use this planning checklist to force the hard parts early—what you will not do, what must be true to win, who owns the
Strategic Planning Checklist: What to Prepare Before You Walk Into the Room Read More »
Read this when you’re a small team wearing five hats—and “strategic planning” sounds like a luxury you can’t afford. You’re tired of saying yes to everything, cleaning up consequences later, and feeling busy without building anything stable. This will help
Bold Bets for Small Teams: A Lean Strategy Session You Can Finish Before Lunch Read More »